March 2021


We are dedicated to keeping our staff, guests and community safe! Here you’ll find ALL Covid protocols and new booking policies on this page! 


We are open for all services indoors, at limited capacity. We’d like to thank you for being so patient and supportive during the closures; we truly have the best clients at our salon and are so grateful that you continue to choose us.


If you're requesting to book services, please kindly fill out our form at


This (very long and detailed) page will review our new procedures and policies during Covid-19 as well as the changes you can expect at your next appointment. Please know we’ve made the following adaptations in accordance with CDC, California State Board and SF City/County mandates/guidelines, and to preserve and protect the health and safety of our staff and our clients. We appreciate your understanding and thank you for your participation; we’re all in this together!


New Hours (please note not all stylists are available during all posted business hours):

Sun: 9a-7pm

Mon: 11a-5pm

Tues: 9a-7pm

Wed: 9a-9pm

Thur: 9a-10pm

Fri/Sat: 9a-8pm


Phone Hours:

Mon: 11a-4:30pm

Tues-Sun: 9a-6pm

(feel free to email/ or text/415-423-0560 if you need to reach us outside of these hours! We may not be able to reply, but we’ll receive your message when we reopen!)


Getting to the salon: We still strongly recommend public transit or rideshare services, as street parking is still extremely limited and parking meters are still in force. If you must drive, we recommend the garages at Ellis/O’Farrell and Sutter/Stockton. When making your travel plans, please review our Late Policy and consider that all waiting areas are prohibited and have been removed per SF Dept of Health directives.


Please review the following protocol changes (strictly enforced in accordance with SF Dept of Health orders):


  • NO ADDITIONAL GUESTS/PETS/CHILDREN can be permitted at this time. If you need to cancel your reservation to accommodate your guest/pet, a 50% cancellation fee will apply.

  • NO WAITING AREAS: indoor lounge/waiting areas are prohibited and have been removed at this time per SF Dept of Health. Please observe this practice so we can stay open and keep our staff safe!

  • NO OPEN BEVERAGE CONTAINERS/NO FOOD: You may bring your own beverage but it must contain a lid and straw. Consumption of FOOD OR SNACKS is prohibited at this time. We also cannot offer beverages in compliance with SF Dept of Health directives.

  • FACE COVERINGS REQUIRED: Please bring a mask to wear during the entirety of your appt that can be secured around your ears. Masks that tie around the head/need to be removed for us to complete work are not acceptable and you will be asked to complete a 25% rescheduling fee before rebooking your services for another day. We also recommend bringing an additional disposable mask if you’re having keratin or color services done to avoid staining/damage of ear straps.

  • Same-Day Bookings: In order to ensure all Covid protocols are followed, we can only accept same-day bookings with completion of a few pre-confirmation steps, done via email. All same-day bookings are tentative until these steps are completed by the specific deadline provided and are released if they are not. Please check in with us if you have any questions about your same-day booking.


Policy Changes (strictly enforced in accordance with SF Dept of Health orders):

  • Standard Cancellation Policy: If you need to cancel or reschedule your appointment, we ask that you notify us by 6pm the night before your reservation date. Notification received after that will result in a 50% cancellation fee. We encourage notice by email or text, as we’re sometimes available outside of normal business hours through these methods of communication!

  • Sick Policy: If you are feeling ill for any reason, please reschedule your appointment. If you are exhibiting visible signs of illness (coughing, sneezing, runny nose), we will ask you to reschedule your appointment. Cancellations due to sickness will not be charged a fee, but will need to be rebooked at least 14 days from the date of your cancellation.

  • Late Policy: Due to high demand and limited capacity, late arrivals can no longer be accommodated. You will be asked to complete a 50% late fee before rebooking. Our elevator capacity is now 2 people/ride, so please consider that there may be a short wait before we can send you up once your check-in is completed.

  • Service Change Policy: For day-of cancellations or dropped services, you will be asked to complete a 50% cancellation fee before rebooking or before the remainder of your services can begin. 

  • Blowdry Policy: Blowdry services will be left up to the preferences of each stylist or client. If your stylist opts out of completing blowdries for now, we’ll let you know at booking and inform you of any special prep instructions. If you prefer to forgo a blowdry, please let us know at booking as this may open up booking options due to shorter completion time required. However, please note that certain services, like keratins and thermal reconditionings, cannot be completed without a blowdry.



What We’re Adapting to Keep You (and us) Safe

  • All staff will be required to wear face masks and stylists will be additionally required to wear sanitizable aprons (non-cloth materials) during your service. Aprons will be sanitized/disinfected between each client.

  • All staff must complete frequent Covid-19 tests to continue resuming work

  • All staff have completed the Barbicide Covid-19 Certification course to demonstrate their commitment to and understanding of infection control in salons

  • Removed stations to ensure remaining chairs are more than adequately distanced to limit contact

  • Added fans and air filters to provide proper ventilation 

  • Moving check-ins outside of the salon where they can be conducted safely with social distancing measures in place and to limit the amount of people in the salon at once; closed waiting areas/processing areas

  • Entry points are one-way when possible and have a max. capacity of 1-2 guests at a time

  • Elevator traffic is metered per ride

  • Plexi-glass barriers have been placed around our front desks

  • Added hand sanitizer beside every single station

  • Now offering contactless payment options

  • Suspending non-essential direct contact (i.e. hugs, handshakes)

  • Maintaining records in case the need for contact tracing arises

  • Suspending beverage offerings to limit exposure and cross-contact

  • Extended hours every day and staggered start times to meter traffic flow into the salon

  • Limiting staggered booking to minimize cross contact and meter capacity


What We’ll Continue to Do with Boosted Measures to Keep You (and us) Safe

  • Each floor will continue to have designated assistants to maintain strict sanitization and disinfection protocol that exceeds State Board guidelines

  • Increased the amount of Barbicide stations for continued sanitization/disinfection of tools and equipment, and added 30m to every appointment to more than meet minimum time requirements for sanitizing stations/shampoo bowls/hard surfaces and to limit contact among clients coming and going.

  • Gowns will continue to be single-use and laundered in hot water after use; laundry sanitizer will also be added during wash cycles. Gowns will remain optional should you choose to forgo wearing one (but be sure to bring a shirt/top you don’t mind getting permanent color/keratin/thermal product on!).


Booking your Appointment:

  • Due to staffing constraints with distancing measures in place, our capacity to answer calls is extremely limited. We strongly encourage requesting through our form  or emailing us directly at We are also reachable via email or text (415-423-0560) outside of phone hours!

  • New Clients/Absent Color Clients (last visit was before Sept 2020) : If this is your first visit since the first closure in March 2020, in recent years, or your first visit entirely, please kindly fill out this form. We can also send you a photo consultation prompt to request the specific details we’ll need to move forward with your request. 

  • Some of our team is still working remotely, and we answer all emails in the order they’re received to ensure a speedy reply. To avoid confusion or missed information, please try to keep messages in the same thread or avoid submitting duplicate requests or calls.

  • If you’re requesting to book with Daren, Julian, Sibylle, Kenny, Debra, Jeannette, or for extension services, please contact our manager, Sachi, at


Before your Appointment:

  • You’ll be sent an email and text reminder in the days leading up to your reservation (2 days before/email, 1 day before/text). If you don’t receive these, please contact us so we can confirm your booking details.

  • Prior to your appointment, you will be sent a brief questionnaire pertaining to Covid-19 safety/screening requirements. These forms are only valid for 24hrs and can be completed anytime within 24hrs of your start time! It’s also available here  on our website at all times!

  • Be sure to review this page to ensure you’re prepared so you can avoid any extra charges for missed/dropped services


At your Appointment:

  • Check-In: Upon arrival, please check in downstairs/outside with our concierge and observe social distancing measures (there is signage posted on what to do if you don’t see our concierge). We’ll be checking your temperature and you may be asked a brief set of questions pertaining to Covid-19 safety/screening requirements before being asked to wait outdoors until your stylist is ready to see you. Upon entry, you’ll be offered hand sanitizer. For safety compliance, please do not enter the salon floors until you have completed your check-in. We no longer have waiting areas so if you're more than 10m early, feel free to call or text us to complete a pre-check in to minimize your wait outdoors. THIS PROCESS IS A REQUIREMENT SET BY SF DEPT OF HEALTH AND CANNOT BE MODIFIED. Thank you for your participation!

  • Once your stylist is ready, they’ll greet you at the elevator and prep you for your service. If you choose to leave any garments in the closet, please place them inside a disposable garment bag.

  • The remainder of your service will run just as you’re accustomed to, but with all of the added safety protocols in place (see above).

  • If you’re having multiple services done in one appt, there may be some wait time between services as each station is properly reset/disinfected.

  • Bins for both discarded robes and disposable garment bags are located in the changing room

  • Check out: We’re booking out as normal, so go ahead and book that next service! Contactless payment is encouraged--call ahead to add/confirm your card on file so we can offer a completely contactless checkout, otherwise standard forms of payment are still available, including keypad-free methods. 



We know the world is finding its new normal, so once you’ve booked your services, it’s a good idea to take a few moments the day before your appointment to review these new changes to avoid having to be rescheduled or charged any fees. We thank you for your understanding and participation and are so excited to be able to see you soon!



55 Grant Ave. level 4

San Francisco Ca. 

94108        EMAIL​


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